How do you define eCommerce success? Is it merely getting the most customers, the most orders, or having the best online feedback? In today’s competitive marketplace where up to 90% of all startups fail within the first four months, it‘s essential to leverage every opportunity to grow your eCommerce business…

Business process outsourcing (BPO) enables companies of all sizes to outsource their back-office functions, such as customer service and accounting. The benefits are numerous: lower costs increased productivity, and the ability to focus on core business activities. This is especially true in the manufacturing world. …

Social media trends and popular engagements are increasingly impacting how companies market their products and services. Consequently, outsourcing companies are tapping into this new marketing force to drive sales for their clients. One of the factors that make the new business model successful is the rate at which social media…

How do you measure business success? Many people will argue for profitability. It is, after all, the main reason for going into business. However, using that definition automatically excludes it as a metric. Why? Simple. Profitability is not a guarantee but a minimum expectation. …

There is no overstating how important eCommerce is. It’s the lifeblood of any business, and it can make or break a company. In order to stay competitive in the world of eCommerce, you need to find ways to outsource your eCommerce needs. …

No matter the sector, outsourcing has the power to help businesses through some of the most difficult industry demands. Indeed, statistics reveal that outsourcing as a solution is being prioritized on a global scale. Take, for example, the fact that companies can reduce expenses by 20–30%, 37% of small businesses…

The online world is big, global, and 24/7 — this makes communicating with your customers critical to running a successful business. From developing a strong brand image to managing customer relationships, there’s no getting away from the importance of good communication, more specifically: live chat. In today’s society, people communicate…

There is no doubt that customer support is integral to business success. However, providing quality customer support can be expensive and time-consuming especially when it needs to be performed across numerous channels. This is where outsourcing companies that specialize in omnichannel customer support come in. …

Do you have an eCommerce business? Do you want to get started outsourcing but don’t know where to begin? Are you curious about the best practices for outsourcing? In today’s competitive eCommerce environment, companies need to focus on their core competencies while outsourcing tasks that either does not require a…